Job information

Employment type:

contract


Location:

Liverpool, United Kingdom

Job Description

Customer Services Apprenticeship x 2

Salary £11,600 to £13,100

Location: Walker House

(NVQ Level 3 Customer Service)


We are recruiting for a Customer Service Apprentice to join the National Careers Service Team (Liverpool City Centre based, Head Office L2 3YL)

The ideal candidate will have a genuine interest in Customer Services and a willingness to undertake training. In return you will gain a NVQ Level 2/3 in Customer Services or an equivalent qualification in Information, Advice and Guidance or Business Administration.

The successful applicant will support the activities of the National Careers Service Team acting as a point of contact, logging queries and escalating issues.

The successful applicant will support the activities of the National Careers Service Team acting as a point of contact, logging queries and escalating issues.

You will be contacting existing customers to enquire about their progression following their intervention with the National Careers Service and also provide general administrative support that includes inbound call desk duties and booking appointments through the appointment booking system.

The position is full time 35 hours per week

You will receive a generous apprenticeship salary of £11,600 per annum, increasing to £12,600 after 6 months (upon successful completion 6-month probationary period) and will receive a holiday entitlement of 25 days plus bank holidays in addition.

The position is fixed term for the length of the apprenticeship. 

Please click  here  for Job description 


Please Send your CV and covering letter illustrating how your experience and skills meet the requirements of the job, by clicking ‘ apply’ below by the closing date of 22nd  of October 2021.
Interviews will take place at Walker house, 7th floor, Liverpool ,L2 3YL on  w/c 21st November  2021.

If you would like an informal discussion regarding a vacancy please contact: Neil McCaskill on 0151 600 7700.


 





Job requirements

Customer service  experience desirable



Apply here

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