Website privacy notice: Career Connect

Career Connect is a charity who are passionate about providing high quality independent careers advice, bridging the gap to learning and employment and better life chances for young people and adults. We provide a wide range of career management services, some funded by Local Authorities and schools and colleges in your area. We are also a provider of the services to those in the justice system.

Career Connect is Data Controller for the careerconnect.org.uk website. This privacy notice covers general queries submitted through the website. In most cases your information in not held on the website, but passed to an operational team. Please see the individual team privacy notice for how this data is processed.

Career Connect is giving you this information as required by the Data Protection Act 2018 (DPA18) and the UK General Data Protection Regulations (UK GDPR).

If you have and queries about the data we process, please contact your Career Connect team, or the  Data Protection Officer [email protected], or by post to

Data Protection Officer,

Career Connect,

7^th Floor,

Walker House,

Liverpool,

L2 3YL

We process data that you give us when you contact Career Connect via the website.  If your enquiry is related to a specific contract, then it will be passed to that contract and the data processed under that contract’s privacy notice. Please contact your Career Connect team for more details.

Website contact forms directed to:

• The general enquiries address ([email protected])
• Press office address [email protected]
• Compliments and complaints [email protected]

will proceed via the website into our customer relationship management system (CRM) so that we can deliver a streamlined and efficient service to existing and potential customers.

The Data Protection Act 2018 (article 6.1) requires we have proper justification for processing your data. For the website, the basis are:

• Consent – we assume your consent for us to process your data when you submit data through the website
• Legitimate interests – the website is an important method for Career Connect to interact with its clients and other stakeholders.

From You

From the website, the only data we collect is what is on the enquiry you submit.

Your details will, where possible, be passed to a Career Connect team who will process your data under the terms of that contract.

Opting in to receive newsletters via the website

When you opt in to receive a newsletter (featuring charity news and information on our services and commercial products) from Career Connect, we will hold your data until you opt out.

We don’t rent or trade email lists with other organisations and businesses. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and analyse performance, to help us improve our newsletters.

You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing [email protected]

Donations via the website

We use a third party (CAF donate) to process individual donations. You can find the CAF privacy process here: Privacy[1]

The information Career Connect collects from donors:

• Name and contact details
• Donation amount and method
• Gift Aid status
• Communication preferences

If you make a donation, we will be required to share your data with HMRC for the purpose of Gift Aid claims.

[1] https://www.cafonline.org/privacy

• Cookies are small text files placed by your web browser on your computer’s hard disk drive and can be used to provide further information about the user’s hardware, your personal site preferences and the current user session. Each cookie is unique to your web browser. It will contain some anonymous information such as unique identifier and the site name and some digits and numbers. The Career Connect website requires cookies to be enabled.
• Therefore, as a Terms and Conditions of Use (TOU) Career Connect may set and access cookies on your computer’s hard drive. Career Connect cookies are not accessible to third parties and we will not disclose the information contained within them.
• We use cookies on our website for a variety of reasons to improve the facilities we provide for you. The cookies we use do not store personally identifiable information nor can they harm your computer. We want our website to be informative, personal, and as user friendly as possible and cookies help us to achieve that goal.
• By using our website, you agree to the use of cookies and other technologies as set out in this policy. We appreciate some users may like more individual control over their visit to our website and can adjust their settings accordingly. If you do not agree to such use, please refrain from using the website.

You can manage cookies on the Career Connect website in the following ways:

• Accept or reject non-essential cookies via our banner
• Control cookies in your browser settings
• Delete cookies manually from your device

Note: Blocking cookies may affect shopping or login features.

Sharing Your Data

Career Connect will not share your data with organisations unless required to do so because of a legal or contractual obligation.

We will keep your data for six years after our last contact with you. This may be after your query has been dealt with, or the last time we send you a newsletter.

Access to your personal information

Under the DPA 2018 and UK GDPR, you have the right to access and amend any of the personal data that we hold.

Right to Rectification

If you think something we hold is inaccurate, you have a right to have this corrected. This may not involve the inaccuracy being deleted, but an amendment will be made so the correct version is recorded.

Right to be Forgotten

The DPA and UK GDPR include a right to be forgotten. This means all data we hold about you will be deleted.

Please note that this is not an absolute right and there may be a requirement or justification for Career Connect to retain all or parts of the data.

Right to restriction of processing

If you are unhappy with what data is being processed (stored or shared) about you, you can ask for the processing to be restricted. This means that nothing your record will not be updated until your concerns have been addressed.

Right to Data Portability

You can ask for the data Career Connect holds about you to be sent to you in an electronic format so you can share it with other providers.

Right to Object to Automated Decision Making.

You have a right to object to Career Connect making decisions or judgements about you made by a computer system – e.g. if you do a test that is marked by computer.

Career Connect does not use automated decision making.

If you have a complaint

If you are unhappy with what we do with your data, please contact the Data Protection Officer. If you are still not satisfied you have the right to raise the issue with the organisation that upholds information rights in the public interest, the Information Commissioners Office. The ICO can be contacted at

Telephone: 0303 123 1113
Web site: https://ico.org.uk/

Security

Career Connect intends to protect Personal Data and to maintain its quality and so will use all reasonable efforts to take all appropriate technical and organisational measures and precautions to keep Personal Data secure and protected from unauthorised access, use or alteration and unlawful destruction.

Note to Parent/Carers

Parent/Carers of young people aged 13 or over have no automatic right of access to their children’s information. Young People aged 13 or over will generally be able to make any decisions about consent for Career Connect to process their information and to make a Subject Access Request for their records in their own right. Parents/Carers will normally only be able to access their children’s data with the signed consent of their child.

Access may be granted where it can be proven that a client is not capable of representing themselves and that the parent/carer constitutes the client’s legitimate representative.

Changes to this Privacy Notice

This notice was created on 27th May 2025.

This privacy notice should be reviewed annually.