Compliments and complaints

You can contact us to make a compliment, complaint or suggestion by emailing [email protected] or by telephoning us on 0151 600 7700.  You can also do this by clicking on either of the links below.

Alternatively, you can email the team concerned directly, if you have their email address.  You can find each team’s email address on our Contact Us page.

We take all complaints seriously.  All complaints will receive a written acknowledgement within 5 working days of the complaint being received.  A manager will be appointed to investigate your complaint, and they will be charged with keeping you up to date with the progress of the investigation.